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Joan · New Arrival Joined: 28 Aug 2004 Posts: 1

I ordered and paid for pocomail on Aug. 17th and have been unsuccessful in getting it to work to pick up any of other e-mail accounts...this socket error comes up no matter what I try any suggestions or do I need to cancel the account?

robin · Posted: Sat Aug 28, 2004 8:15 pm Post subject:

Hi Joan and welcome to the forums.

This is not a PocoMail error directly, all Poco is reporting to you is the error returned to it from the internet.

Error 11004: "The requested name is valid and was found in the database, but it does not have the correct associated data being resolved for. The usual example for this is a host name-to-address translation attempt which uses the DNS (Domain Name Server). An MX record is returned but no A record—indicating the host itself exists, but is not directly reachable."

I know all this sounds like gobbledygook, but what is saying is that the information held on the internet for the host you specified is not correct. This might just be a timing thing, if you shut down the computer, re-boot in the morning and try again it might work. I'd also ask you to double-check the settings that you have entered again.

If that fails and you still have problems then come back here and post the settings that you have been given (without your username & password of course) and we can have a look at it further.

dima_t · New Arrival Joined: 31 Aug 2004 Posts: 2

I just installed PocoMail PE trial and I am getting exactly the same error. I am trying to use it from my work computer which is behind the proxy. I know all my proxy settings and it still does not work. Please, help!

Regards,
Dmitry

robin · Posted: Tue Aug 31, 2004 6:16 am Post subject:

Is your work firewall preventing you from accessing SMTP port, port 25?

dima_t · New Arrival Joined: 31 Aug 2004 Posts: 2

It is preventing me to access my POP server. I have tried to use "Servers" option to see the messages on the server and it does not allow me to do so. I am apparently doing something wrong... But the program appeared to be very user friendly and useful. It is a shame I cannot get it work. Sad

robin · Posted: Tue Aug 31, 2004 8:24 am Post subject:

If your company firewall is preventing you getting to a POP server then, frankly, you cannot do anything. This is not a Poco error, and there is nothing that Poco can do about this.

Can you get your sysadmin to let you get access through the firewall? If not, then you'll have to find another way. Maybe at home, or can your POP server company give you an alternative port that you can use that might not be blocked (although most sensible companies will block all ports except those that they need)?

Sorry I can't be more help at this time.