The following topics cover some of the frequently asked questions for PocoMail regarding the interface or other features not covered in the specific topic faqs.

General FAQ

• How much will I be charged to upgrade to the next release of Poco?
• Do I have to install Poco 3 over Poco 2?
• Why doesn't Poco start when I press the Internet Explorer "New Mail" button?
• What shortcut keys does Poco support?
• Searching the Poco help files.
• How can I access the Poco help files without starting Poco?
• I have just bought a new computer, what do I need to do to move Poco to that computer? I want to preserve all my mail, settings, scripts, etc.

Getting Started

Understanding the Interface
• Meaning of the icons used in the message index pane.
• The difference between a folder and a mailbox.
• Scrolling the mailbox index pane when dragging a message to another mailbox.
• Spell check features within Poco.
• Where is the error log?

  Configuration : General

• Making Poco the default email client.
• Settings for various virus scanners.
• Setting up Poco to read mail from multiple accounts.
• Configuring Poco for multiple users.
• Signatures, how to create and use them.
• Suppressing the online progress window.
• Specifying a different attachment folder.

  Configuration : Message Index

• Sorting the mailbox index (by a single field).
• Sorting the mailbox index by multiple fields.
• Sorting messages by delivery date.
• Sorting messages by subject.
• Customizing the message index.

  Configuration : Message Pane

• Viewing mail using a bold font.
• Display HTML messages securely

Common Tasks

Managing Individual Messages
(More tips in the Reading, Compose and Replying sections)
• A list of commonly used acronyms.
• Moving messages to mailboxes.
• Composing Styled and Plain Text messages
• Sending a reply to all recipients of a message.
• Attachment handling tips.
• How do I edit a message I have already sent or received? (I only want to make changes to the version on my system).
• Printing annotations.

  Searching Mail

• Finding messages (includes general information on the Poco "Search Messages" function).
• Searching for a word or phrase within a single message.
• Searching for marked messages.
• Searching for messages across mail clients.

Compatibility

• Can Poco read mail from MSN?
• Using InvisiMail with Poco.

Fixes

• Resending failed messages.
• Recovering deleted messages and a method that will sometimes work for recovering messages accidentally deleted from the Trash.

Maintenance & Filing

• Why is it necessary to compress mailboxes?
• Archiving old mail.
• Finding duplicate messages across all mailboxes.
• Saving a message as a text file.
• Exporting messages as text files.
• Explanation of the eml extension.
• Managing Poco files.
• Backing up your accounts list.

Shortcuts & Other Info for Advanced Users

Customized Ways to Start Poco
• Command line switch for multi-user mode.
• Creating a desktop icon to compose a message to a particular individual.
• How do I disable the splash screen?
• Starting Poco for a specific user.
• Starting from Poco from a mailto: link on a webpage.
• Sending the message body to poco via the command line.

  Other Tips

• Increasing the size of the progress window buffer.
• Where can I find a list of all possible headers?
• Removing the headers inserted by SpamAssassin.
• Suppressing sound alerts for selected messages.